Services


The e-Commerce Industry Continues to grow at a rapid pace translating the rules of traditional retailing and enabling merchants to tap into customer segments, demographics and regions that were difficult to access through the traditional retailing methods. As the rapid internet penetration, the widening network of online payment solutions, the progressively wider acceptance of online commerce and the maturity in fulfillment solutions to provide a robust backbone for wider and rapid adoption of e-commerce, merchants today are also faced with some of the most unique challenges retailing has ever witnessed.

E-Commerce business houses small, or big, generic or specialized, today need to deal with fierce global competition right at the doorstep. Rapid Loss of differentiation, extremely price sensitive fickle customer loyalty, evolving global regulations, short product life cycles and dropping margins are just some of the significant business challenges that e-commerce business today need to deal with upfront. These challenges require merchants to develop unique strategies to liaison with partners and service providers and adopt radical strategies for e-marketing, internet advertisement, brand identity management, pricing, fulfillment, payments, channel convergence, customer behavior analysis & personalization and an online as well as offline shopping experience besides core commerce that is beyond the realms of traditional e-Commerce.

Project Management


The vision has been approved. The deal has been signed. Now it is time to execute. Whether you need a program manager to lead the initiative, a project manager to lead a work stream, or help building and staffing the Program Management Office, SmartGeek is ready to assist with seasoned project management consultants.

We help clients achieve operational excellence by objectively focusing on the project objectives. At SmartGeek, our program and project management professionals take pride in their ability to integrate into client cultures and quickly gain personal credibility with client subject matter experts, executives, customers and other vendors.

Business Process Management


Business Process Management (BPM) is a disciplined approach that focuses on effectively and efficiently aligning all aspects of an organization with the vision of constant process improvement, technological integration, and increasing customer value. A business process, just like any other organizational asset, must be developed, monitored, and maintained in order to be successful.

BPM combines people, process and technology to improve organizational performance and customer value. The key intent and ultimate goal of BPM is to foster communication and establish optimal businesses processes. You want to understand how work is performed today and/or how your organization wants to efficiently and effectively work in the future. In addition, continuously review business processes to ensure they are meeting the goals and objectives of your organization through well-defined metrics.

Gain control of your business process and adopt BPM for:

  • Process visibility: The ability to 'see' end-to-end processes - singly and in the wider context and in an intuitive way that everyone understands.
  • Process ownership: Accountability for improvement of end-to-end processes
  • Strategic alignment: Line of sight between strategy and front line operational improvement activities.
  • Performance metrics: Key performance indicators (KPIs) embedded within processes to provide immediate feedback on performance, and the impact of improvement activities.
  • Organizational change management: Get people ready, willing, and able to accept and embrace new ways of working with the goal of organizational change to involve people, not be imposed on people.